Athens Heart Center & Specialty Clinics

Terrible… First visit apt time was 2:00. I showed up at 1:20 bc I knew there would be paperwork to complete. They called me to back room at 2:50, nobody came in until 3:21. That person basically entered all the information that I had just filled out in the lobby on the paperwork. Then he asked me like four questions, then told me the doctor was not even in the office and asked would I mind if we called him over the phone…. I won’t waste your time telling you what I told him. Anyways, we got the doctor on the phone at 3:45. The doctor asked me literally 45 questions. Then we hung up the phone. I was sent out of the room at 3:55 to get blood work done. finally left their office at 4:15. They never once told me, the doctor would not even be in the office. And I cannot believe that the doctor would not even be in the office for my first visit. The next visit was a little quicker, but the doctor that I originally talked to on the phone, which was not a face-to-face. It was just a straight phone call really could’ve been anybody in my opinion, was not there again, so they asked me. Would I mind talking to another doctor? What was I gonna say I was there to get my results. he came in there and said all my results were fine and then the next thing out of his mouth was I needed to eat better and lose weight well hell I just lost 42 pounds this past year and 2023 and I really don’t look fat anymore, so that pissed me off and then he told me to do yoga and pray. What kind of doctors office is this? I got all my paperwork from them and I will never go back to them. I will never recommend this office to anybody.

Both the ladies who did my bone scan today were very nice and also professional. The lady who gave me the injection (also mentioned above) also did a good job making the shot as painless as possible, then made sure to ask if I needed a blanket and was ok from time to time when I was on the CT scan table. They seemed sincere about caring for my comfort and peace of mind. Thanks to you both 🙂

Very upset that I was told to drive 2 hrs back to office to get doctors excuse for work. I live 2 hrs away and got almost home and remembered it, I called to see if excuse could be emailed to me and I was told no, I had to go back, so bc I didn’t turn around to get excuse, I lost my pay for the day!! I am furious about this bc Dr Agrawal has been my dr for years and I really like him, that’s why I travel so far….with my health issue, I don’t want to change dr’s but this really frustrates me!!!

As I advised one of your staff, patients like to know who is caring for them. I bekyrve all staff should introduce themselves when tgey encounter a patient and especially when they enter (or are in) a patient room. Finally —and this is not unique to your center —the first words patients hear at the desk is “what is the name?” This question makes me bristle. May I suggest “May I have your —YOUR — name please?” Or “Good morning/afternoon, my name is “Tammy or James” what is your name?” So try some new ways of hospitality, it could help